These Terms and Conditions set out the basis on which Rubbish Clearance Lambeth provides rubbish clearance, waste collection and related services. By making a booking, confirming an order or permitting our operatives to commence work, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, you should not proceed with a booking or use our services. You are responsible for ensuring you have read and understood this document before engaging us.
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Rubbish Clearance Lambeth, the provider of rubbish clearance and waste collection services.
Customer means the individual, business, organisation or other party that requests or uses the services of the Company.
Services means any rubbish clearance, waste collection, loading, transportation, recycling, disposal, bulky waste removal or related work carried out by the Company.
Booking means a confirmed request by the Customer for the Company to provide Services at an agreed time, date and location.
Waste means any materials, items, junk, rubbish, refuse or other goods that the Customer asks the Company to remove and that the Company agrees to collect.
The Company provides rubbish clearance and waste removal services for domestic, commercial and other premises, including the collection, loading, transportation and delivery of Waste to an authorised waste transfer facility or other lawful disposal or recycling site.
All Services are subject to availability and the terms agreed at the time of Booking. The Company reserves the right to decline a Booking or refuse to collect certain items at its discretion, including where items are hazardous, prohibited or not as described by the Customer.
The Company primarily operates within Lambeth and surrounding areas. Acceptance of a Booking is subject to confirmation that the service address is within an area serviced by the Company. Additional charges may apply for locations outside the Company’s usual operating area or for work that requires extended travel time.
Customers may request a Booking by telephone, email or other communication method made available by the Company. A Booking is not confirmed until the Company has accepted the request and provided a confirmation by phone, email or message.
When making a Booking, the Customer must provide accurate and complete information, including:
1. The full address where the Services are required.
2. A description of the Waste to be collected, including approximate quantities and any large or unusual items.
3. Information about access, parking and any restrictions that may affect the provision of Services.
4. The preferred date and time window for the collection.
The Company may provide an estimated price based on the information supplied by the Customer at the time of Booking. This estimate is not binding and may be adjusted on site if the actual volume, weight, type or location of the Waste differs from that originally described, or if there are unforeseen access problems or additional work required.
The Company will use reasonable efforts to attend the Customer’s premises within the agreed time window. All arrival times are estimates and are not guaranteed. Service delivery may be affected by traffic, weather, access issues or other factors beyond the Company’s control.
The Company shall not be liable for any loss, damage, cost or inconvenience arising from delays or failure to attend at the exact time specified, provided that the Company uses reasonable care and skill in attempting to keep to the agreed schedule.
The Customer is responsible for:
1. Ensuring that they or an authorised representative are present at the premises during the agreed time window to grant access and confirm which Waste is to be removed.
2. Providing safe and reasonable access to the Waste, including arranging any required permits for parking or access where applicable.
3. Ensuring that the Waste is clearly separated from items not to be removed and that any items of value or sentimental importance are not left with the Waste.
4. Informing the Company in advance of any hazardous, heavy or unusual items that may require special handling.
If the Company cannot carry out the Services in full or in part due to the Customer’s failure to meet these responsibilities, the Company reserves the right to charge a wasted journey or abortive visit fee, and to charge for any time spent on site.
The Company will only collect Waste that it is legally permitted and suitably equipped to handle. Certain items may be classified as hazardous or require special disposal procedures, which may incur additional charges or may be refused.
Prohibited or restricted items may include but are not limited to:
1. Asbestos or materials containing asbestos.
2. Clinical or medical waste, including syringes and biological materials.
3. Flammable, explosive or highly corrosive substances.
4. Gas cylinders, large quantities of chemicals or oils.
5. Items that cannot be safely removed without specialist equipment or licensing.
The Customer must inform the Company at the time of Booking if any such materials are present. The Company reserves the right to refuse collection of any item that it reasonably believes may pose a risk to health, safety or the environment, or that cannot be lawfully transported or disposed of.
Prices for Services are based on factors including volume, weight, type of Waste, labour time, access conditions and distance travelled. The Company may provide an estimated price before arrival and confirm the final price on site once the Waste has been inspected.
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company accepts payment by cash, bank transfer, card or other methods notified to the Customer. For commercial Customers, alternative payment terms may be agreed and confirmed in writing.
The Company reserves the right to refuse to remove Waste or to suspend Services if payment is not made in accordance with these terms. Ownership of any collected Waste transfers to the Company only once full payment for the relevant Services has been received, unless otherwise agreed in writing.
The Customer may cancel or amend a Booking by giving reasonable notice to the Company. The Company requests that at least 24 hours notice is provided for any cancellation or significant change.
The Company reserves the right to charge a cancellation fee where:
1. The Customer cancels within 24 hours of the agreed time window.
2. The Company or its operatives attend the premises but are unable to complete the Services due to the Customer’s default, including lack of access, no one present, or the Waste being materially different from that described.
If the Company needs to cancel or amend a Booking, it will use reasonable efforts to notify the Customer as soon as practicable and, where possible, offer an alternative time and date. The Company is not liable for any loss or expense incurred by the Customer as a result of such cancellation or amendment, provided reasonable notice is given.
The Company will carry out the Services with reasonable care and skill and in a manner consistent with applicable health and safety requirements. The Customer agrees to cooperate with the Company’s operatives on site to ensure a safe working environment.
The Company may refuse to carry out or continue any work that, in its opinion, would put its staff, the Customer or any third party at risk, or would breach health and safety regulations. In such cases, the Customer may still be liable for charges relating to time spent on site or for any work already completed.
The Company will take reasonable care to avoid damage when performing the Services. However, the Customer accepts that movement of heavy or awkward items, working in restricted spaces, or accessing difficult locations may carry inherent risks.
The Customer should highlight any fragile areas, surfaces or items of concern before work starts. Except where damage is directly caused by the proven negligence of the Company or its operatives, the Company shall not be liable for:
1. Wear and tear or existing damage to property, fixtures or fittings.
2. Minor marks or scuffs to walls, floors or surfaces arising from the normal and careful execution of the work.
3. Any damage caused by inaccurate instructions or by failure of the Customer to provide relevant information about the premises.
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.
Subject to the above, the Company’s total liability arising out of or in connection with the provision of Services to a Customer shall, to the fullest extent permitted by law, be limited to the total fees paid or payable by the Customer for the specific Services giving rise to the claim.
The Company shall not be liable for any indirect, consequential, special or punitive losses, including but not limited to loss of profit, loss of business, loss of opportunity or loss of data, whether arising in contract, tort or otherwise.
The Company operates in accordance with relevant UK waste legislation and regulations. All Waste collected will be transported and disposed of using licensed facilities and lawful methods, with the aim of maximising reuse and recycling where reasonably practicable.
By using the Services, the Customer confirms that they have the right to pass ownership of the Waste to the Company and that the Waste is not stolen, unlawfully obtained or otherwise subject to third-party ownership rights.
The Customer acknowledges that the Company may be required to provide details of Waste collections and service addresses to regulatory authorities if lawfully requested to do so.
The Company collects and uses Customer information for the purpose of managing Bookings, providing Services, processing payments and handling any enquiries or complaints. The Company will handle personal information in a lawful and responsible manner and will not sell or share Customer details with unrelated third parties except where necessary to provide the Services or where required by law.
If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing details of the issue and any supporting information. The Company will investigate and aim to resolve complaints promptly and fairly.
If a dispute cannot be resolved directly between the parties, either party may pursue any legal remedies available under the governing law set out in these Terms and Conditions.
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date of publication and will apply to all Bookings made after that date. It is the Customer’s responsibility to review the current Terms and Conditions before making a new Booking.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services by the Company.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Conditions, together with any written confirmation of Booking and any specific terms agreed in writing between the Customer and the Company, constitute the entire agreement between the parties in relation to the Services and supersede all prior discussions, understandings or agreements.
By confirming a Booking or allowing the Company to commence work, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
Read the full terms and conditions for rubbish clearance and waste removal services provided by Rubbish Clearance Lambeth, including booking, payments, cancellations and legal responsibilities.
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