Rubbish Clearance Lambeth Privacy Policy

This Privacy Policy explains how Rubbish Clearance Lambeth collects, uses, stores and shares personal data about customers and prospective customers. It applies to all Rubbish Clearance Lambeth customers and individuals making enquiries in the Lambeth area, whether you contact us by phone, email, online forms or in person.

Rubbish Clearance Lambeth is the controller of your personal data for the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Personal Data We Collect

We collect and process different kinds of personal data depending on how you interact with us. This may include:

Contact details such as your name, address, postcode, telephone number and email address, so that we can communicate with you and provide our services at the correct location in Lambeth.

Service information such as the type of waste or items to be collected, access details for the property, preferred dates and times for collections, and any instructions you provide relating to the service.

Billing and payment information such as your billing address and details of payments made to us. We do not store full card details when payments are processed by external payment providers.

Communication records including emails, text messages, call notes and enquiry records, so we can manage bookings, handle complaints and keep a record of what has been agreed.

Technical and usage information where you use our website or digital services, such as IP address, device information and basic usage data, collected using standard server logs and similar technologies.

Marketing preferences and feedback, including whether you wish to receive marketing communications from us and your responses to any surveys or customer feedback requests.

How We Collect Your Data

We collect personal data directly from you when you contact us for a quote, make a booking, request a call back, pay for a service, or interact with us in any other way.

We may also receive information from third parties who help us deliver our services in Lambeth, such as online booking platforms, advertising partners or payment providers, where this is necessary to manage your enquiry or booking.

In limited circumstances, we may obtain information from publicly available sources, such as property information or business contact details, to help us verify addresses or manage service logistics.

Purposes and Lawful Bases for Processing

We only process your personal data where we have a lawful basis under data protection law. The main purposes and bases are:

To provide rubbish clearance and related services. We use your contact details, service information and payment data to give you quotes, confirm bookings, carry out collections and manage your account. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To communicate with you about your enquiries and bookings. We use your contact details and communication records to respond to queries, confirm appointments, send service updates and handle any complaints. The lawful basis is performance of a contract and our legitimate interests in providing customer service.

To manage our business operations. We process data to keep internal records, manage accounts, monitor service quality, train staff and improve our services. The lawful basis is our legitimate interests in running and developing our business in the Lambeth area.

To meet legal and regulatory obligations. We may process data to comply with tax, accounting, waste disposal and other legal requirements. The lawful basis is compliance with a legal obligation.

To send you marketing communications. With your consent, we may use your contact details to send you information about our services, promotions or updates relevant to rubbish clearance in Lambeth. You can withdraw your consent at any time.

Where we rely on legitimate interests, we always balance our interests against your rights and expectations and only use your data where our use is proportionate.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, or for as long as we are required to retain it by law.

For customers in Lambeth, we generally keep contact details, service information and payment records for up to seven years after the end of our relationship with you, to comply with tax and accounting requirements and to handle any potential disputes.

Enquiry records where no contract is formed are normally kept for up to two years, so we can respond to follow-up queries and understand demand for our services.

Marketing records are kept for as long as you remain opted in to receive communications from us. If you opt out, we will keep a record of your preference so that we do not send you unwanted marketing.

Technical and usage data collected through our website or digital services is kept for shorter periods, normally no longer than two years, unless a longer period is necessary for security, fraud prevention or legal reasons.

Data Sharing and Processors

We do not sell your personal data. We may share it with trusted third parties that help us deliver our services and run our business. These third parties act as processors and only process your data on our instructions.

Typical processors include:

IT and hosting providers who supply and maintain our booking systems, email services, data storage and other technical infrastructure.

Payment processors who handle card payments and other transactions on our behalf, using secure payment systems.

Waste handling and transport partners who help us collect, transport and dispose of rubbish in compliance with environmental regulations, where sharing address and service details is necessary to complete your booking.

Professional advisers such as accountants, insurers and legal advisers, where data is required for financial, insurance or legal purposes.

We require all processors to protect your data, keep it confidential, and comply with data protection law. They are not allowed to use your data for their own purposes.

We may also share personal data with public authorities, regulators or law enforcement where we are legally required to do so or where it is necessary to protect our rights, property, staff or customers.

International Transfers

Where possible, we store and process your personal data within the United Kingdom. If any of our processors transfer data outside the UK or European Economic Area, we will ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent measures required by law, to protect your data to the same high standards.

Your Rights Under Data Protection Law

As a data subject, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Clearance Lambeth customers and individuals in the Lambeth area whose data we process, subject to certain legal conditions:

The right of access. You can ask for a copy of the personal data we hold about you and information about how we use it.

The right to rectification. You can request that inaccurate or incomplete personal data is corrected or updated.

The right to erasure. In some circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected.

The right to restrict processing. You can ask us to limit how we use your data in certain situations, such as while we are dealing with a correction request.

The right to data portability. For data you provided to us and which we process by automated means based on consent or contract, you may be able to obtain a copy in a structured, commonly used, machine-readable format or request that it is transferred to another controller where technically feasible.

The right to object. You can object to our use of your personal data where we rely on legitimate interests as the lawful basis, including for direct marketing. We will stop processing unless we have compelling legitimate grounds or a legal obligation.

The right to withdraw consent. Where we rely on your consent, for example for marketing communications, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with the UK data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns directly.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include access controls, staff training, secure storage and regular review of our security practices.

While we work hard to safeguard your information, no system can be completely secure. You should also take care when sending information to us and keep your own devices and communications secure.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our data practices, or legal requirements. The latest version will always apply to how we use your personal data. Changes will apply from the date they are published.

By using Rubbish Clearance Lambeth services in the Lambeth area, contacting us, or providing your personal data, you acknowledge that you have read and understood this Privacy Policy and how your data will be used in accordance with applicable data protection laws.